This Privacy Policy explains how Endura Solutions (“we,” “us,” or “the Company”) collects, uses, and protects your personal information when you interact with our website (www.endurasolutions.com.au), use our AI automation services, or engage with our live voice bot. We are based in Melbourne, VIC, Australia, and are committed to maintaining high standards of data security while complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact Us

For questions, concerns, or requests about this Privacy Policy, please reach out to us at:

• Email: [email protected]
• Address: Melbourne, VIC, Australia

Personal Information We Collect

We collect the following types of personal information:

• Device Information: Automatically collected data like IP address, browser type, and device identifiers when you visit our WordPress-based website.
• Form Submissions: Information you provide via forms on our website, such as your full name, email address, and phone number.
• Live Voice Bot Interactions: Data from conversations with our live voice bot, including voice recordings and transcripts.
• Sensitive Data: In delivering our AI automation services (e.g., chatbots, workflows, voice agents, system integrations), we may collect sensitive information, such as financial or other personal details, depending on the service.

How We Collect Information

• Website Forms: When you fill out a form on our site, you provide details like your name, email, and phone number. By submitting a form, you agree to receive certain marketing communications, such as SMS for meeting reminders.
• Live Voice Bot: Our live voice bot discusses matters with you live on your device. These interactions may be recorded and analyzed to improve our services. By using the bot, you consent to this collection.

Purpose of Collection

We use your personal information to:

• Deliver and enhance our AI automation services, including chatbots, workflows, processes, voice agents, and system integrations.
• Respond to your inquiries and provide customer support.
• Send marketing communications (e.g., SMS or email) about our services, if you’ve agreed via form submission.
• Protect the security and integrity of our systems.

Marketing Communications

When you fill out a form on our website, you may consent to receiving marketing communications, such as SMS for meetings or email updates about our services. You can opt out at any time by following the instructions in the message or emailing us at [email protected].


Third-Party Services

We use the following third-party services:

• WordPress: Our website is hosted on WordPress, which may collect data as outlined in their privacy policy.
• Live Voice Bot Provider: [Insert Provider Name, if applicable] processes voice data to enable bot functionality.

We share your information with these providers only as necessary to deliver our services. Please review their privacy policies for more details.

Data Security

Data security and leaks are significant concerns, and we strive to maintain the highest standards to protect your personal information. Our measures include:

• Encryption of data during transmission and storage.
• Regular audits to identify and fix security risks.
• Limiting access to your data to authorized personnel only.

Despite our efforts, no system is immune to advanced hackers or breaches. We cannot guarantee absolute security, but we commit to notifying you and the relevant authorities promptly if a breach occurs, as required by law.


Your Rights

Under the Privacy Act 1988 (Cth), you can:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Opt out of marketing communications.
• File a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

To exercise these rights, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a notice on our website.

This Privacy Policy is ready to be published on your website. Please replace placeholders (e.g., [Insert Physical Address]) with your specific details.