1. Overview

This website is operated by Endura Solutions (“we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Endura Solutions. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or engaging our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, clients, vendors, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website or services. By accessing or using any part of the site or our services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Services Description

Endura Solutions provides AI automation services, including but not limited to:

• Chatbots
• Workflows and processes
• Voice agents
• System integrations

Our services are designed to help businesses streamline operations, enhance customer engagement, and improve efficiency through advanced AI technologies.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5. Modifications to Services

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of the Service.

6. Client Responsibilities

To ensure successful delivery of our services, clients are required to:

• Provide accurate and complete data necessary for the implementation of AI automation solutions.
• Grant necessary access to systems and platforms required for integration.
• Respond to requests for information or feedback in a timely manner.
• Comply with all applicable laws and regulations, including data protection laws.

Failure to meet these responsibilities may result in delays or additional costs, for which Endura Solutions shall not be liable.

7. Intellectual Property

Endura Solutions retains ownership of all proprietary tools, methodologies, and pre-existing intellectual property used in delivering the Services. Any custom solutions, workflows, or AI models developed specifically for the Client as part of the Deliverables are assigned to the Client upon full payment, subject to the terms of the contract.

8. Data Usage and Privacy

Your submission of personal information through the site is governed by our Privacy Policy, which can be viewed at [LINK TO PRIVACY POLICY]. In delivering our services, we may use client data to train AI models or improve service performance, but only as necessary and in compliance with Australian privacy laws.

9. Service Levels and Performance

Specific service levels, including system uptime and support response times, are detailed in individual client contracts or Service Level Agreements (SLAs). We strive to meet these standards but do not guarantee uninterrupted or error-free service.

10. Liability and Indemnification

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service is provided ‘as is’ and ‘as available’ without any warranties. In no case shall Endura Solutions, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or business opportunities. You agree to indemnify and hold harmless Endura Solutions from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

11. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

12. Dispute Resolution

Any disputes arising from these Terms of Service will first be addressed through good-faith negotiations. If unresolved, disputes will be submitted to mediation under the rules of the Resolution Institute in Australia. If mediation fails, the parties may pursue legal action in the courts of Victoria, Australia.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia.

14. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page, and your continued use of the site or services constitutes acceptance of those changes.

15. Contact Information

Questions about the Terms of Service should be sent to us at [email protected]. Endura Solutions [email protected]